posted by Laley23
Customer Service is pretty top notch for these companies, shockingly.
Update-- this has absolutely not been the case with Draft Kings thus far:
I submited a ticket saying that my account is currently in a restricted status because of the geolocation app. I admit that I probably caused my own problem by attempting to use it on a virtual machine and have since removed everything. I also mention that I have given up on accessing via computer and just want the restriction lifted so I can bet on my phone.
Two days later the support person replies with a copied/pasted KB article telling me to remove the offending software (despite me already detailing this in my orginal request). I reply to him that I have already done that.
18 hours pass. The support person replies with a second, unrelated copied/pasted KB article and then immediately marks the ticket as resolved.
I opened a second ticket saying that my first ticket was unresolved and that my account was still restricted. A different guy grabbed it, apologized for the hiccup, and said he had forwarded my ticket to another section for review. However, I can tell on their support site my ticket is still assigned to him with the problem description being Deposit Limit Increase and the status of ticket as 'Awaiting your reply'.
I don't expect this to get resolved.