Is the customer always right?

• SportsAndLady

  

  I've noticed at restaurants and retail stores lately that this may not still be true from when I worked in retail/food places in HS and college.
  
  Last week my buddy and I went to a wings place for $5 wing night...$5 for 6 jumbo wings. My friend ordered 6 wings and a side. I did the same. Waitress brought out his and he had 12 wings. So he mentioned that he only ordered 6 and was just wondering if this was a mistake by the cooks or what because he didn't want to be charged for two. The waitress got super defensive and said that he said two orders and even wrote it down on her order form. He definitely did not say two lol
  
  Now today for lunch at corner bakery, I ordered a pasta. They brought out the wrong one. I said I ordered a different kind and they got pissed because they had plugged in what they brought out to me. I would never get the fucking pasta carbonara. So we got in a little exchange because they couldn't just admit they fucked up the order.
  
  Is "the customer is always right" way of doings things gone?
• ZWICK 4 PREZ

  

  customer definitely isnt always right, but in your cases they were.
• majorspark

  

  If its fast food its best to not piss off those preparing your food.
• Heretic

  

  In cases like that, it looks like the customer was right, but I hate the entire concept of the customer always being right, because oftentimes, customers are complete fucking morons that shouldn't have been allowed outside their house to plague other people with their stupidity.
• SportsAndLady

  

  Heretic;1770768 wrote:In cases like that, it looks like the customer was right, but I hate the entire concept of the customer always being right, because oftentimes, customers are complete fucking morons that shouldn't have been allowed outside their house to plague other people with their stupidity.

  Haha true. Maybe it's that the employees see those types of people quite a bit lately, so that when they actually run into someone who's normal and just kindly letting them know they fucked up, they act defensive and crazy.
• Fab4Runner

  

  No, they are not.
• superman

  Heretic;1770768 wrote:In cases like that, it looks like the customer was right, but I hate the entire concept of the customer always being right, because oftentimes, customers are complete fucking morons that shouldn't have been allowed outside their house to plague other people with their stupidity.

  Notalwaysright.com
• Iliketurtles

  

  Heretic;1770768 wrote:In cases like that, it looks like the customer was right, but I hate the entire concept of the customer always being right, because oftentimes, customers are complete fucking morons that shouldn't have been allowed outside their house to plague other people with their stupidity.

  Pretty much this. I'm thankful the only time I had to deal with customers was being a cashier in high school at Kroger so very rarely did I ever have to worry about the customer having a problem with something.
• ernest_t_bass

  

  No, the customer is not always right. Too many people want free shit in this world. Not saying that you did/do S&L, but there are way too many idiots out there that do.
  
  Thanksobama.gif
• Ironman92

  

  majorspark;1770767 wrote:If its fast food its best to not piss off those preparing your food.

  I worked 5 years at McDonalds and never witnessed one wrong doing in those situations. I messed with some customers but never in a harmful, dirty or unsanitary way.
• Ironman92

  

  DQ puts cheese on my hamburger 7/10 times. I scrape it off it it's taken home and make them do it right if we eat in. Don't want freebies just read the fucking slip.
• ZWICK 4 PREZ

  

  Ironman92;1770792 wrote:I worked 5 years at McDonalds

  Did Sleeper give you a Christmas bonus?
• sleeper

  

  Having worked for a government client, the answer is yes. The government has the most inept, worthless, ignorant individuals in the entire country working from them and they paid a ton of money for a smart guy(me) to tell them they are right(even though they were wrong 99% of the time). The one time I tried to actually give them the correct answer, they took it poorly and my boss told me never to do that again.
  
  I decline any opportunity to work with a government client and I never will work for them again.
• Ironman92

  

  ZWICK 4 PREZ;1770805 wrote:Did Sleeper give you a Christmas bonus?

  No, I imagine sleeper was in grade school.
  
  I've never had a job with a holiday bonus.
• Zunardo

  Apparently FedEx thinks the employee is always right, and doesn't care if they're wrong or what the customer thinks.
  
  My wife was notified by a vendor that a very important package we've been waiting on was to be delivered sometime yesterday, and that she had to be home to sign for it. She took a few days off from work this week, waited all day, no driver, and no "sorry we missed you" notice.. She called the vendor late in the afternoon (vendor had he tracking number), the vendor said FedEx told them the driver "attempted delivery at 9:10 AM". She said, "that's not possible, I've been in the living room all morning, no one knocked and the dog who watches the window never barked." The vendor was apologetic and said FedEx would try again tomorrow, and gave her the tracking number.
  
  Today, my wife waited at home all day, no delivery by 4:30 PM. She calls FedEx herself with the tracking, FedEx said "the driver attempted delivery at 11:17 AM today, nobody home", and confirmed our address. My wife says, "that's not possible, I've been near the front door all morning, the doorbell didn't ring, nobody knocked, and the dog didn't bark." Again, there was no "sorry we missed you" notice. The FedExp rep was not apologetic or sympathetic, and said the driver will try again tomorrow. My wife said to forget it, we'll pick it up at your pickup location.
  
  That's amazing - either the driver has lied twice and just input a delivery attempt into his scanner without ever bothering to stop, or someone else, maybe at the distribution center is programming their tracking system to show delivery attempts that never took place, just to make their delivery numbers look good. Or maybe the customer service phone rep is lying.
  
  Anyone else have that experience?
• SportsAndLady

  

  Zunardo;1771031 wrote:Apparently FedEx thinks the employee is always right, and doesn't care if they're wrong or what the customer thinks.
  
  My wife was notified by a vendor that a very important package we've been waiting on was to be delivered sometime yesterday, and that she had to be home to sign for it. She took a few days off from work this week, waited all day, no driver, and no "sorry we missed you" notice.. She called the vendor late in the afternoon (vendor had he tracking number), the vendor said FedEx told them the driver "attempted delivery at 9:10 AM". She said, "that's not possible, I've been in the living room all morning, no one knocked and the dog who watches the window never barked." The vendor was apologetic and said FedEx would try again tomorrow, and gave her the tracking number.
  
  Today, my wife waited at home all day, no delivery by 4:30 PM. She calls FedEx herself with the tracking, FedEx said "the driver attempted delivery at 11:17 AM today, nobody home", and confirmed our address. My wife says, "that's not possible, I've been near the front door all morning, the doorbell didn't ring, nobody knocked, and the dog didn't bark." Again, there was no "sorry we missed you" notice. The FedExp rep was not apologetic or sympathetic, and said the driver will try again tomorrow. My wife said to forget it, we'll pick it up at your pickup location.
  
  That's amazing - either the driver has lied twice and just input a delivery attempt into his scanner without ever bothering to stop, or someone else, maybe at the distribution center is programming their tracking system to show delivery attempts that never took place, just to make their delivery numbers look good. Or maybe the customer service phone rep is lying.
  
  Anyone else have that experience?

  Hit or miss with FedEx/ups
  
  You either have a good rep and experience or you don't.
• ts1227

  

  SportsAndLady;1770773 wrote:Haha true. Maybe it's that the employees see those types of people quite a bit lately, so that when they actually run into someone who's normal and just kindly letting them know they fucked up, they act defensive and crazy.

  That's what it comes down to. There are too many white trash retards taking advantage of "the customer is always right" in this world that some places put up more of a fight than in the past, couple it with holiday stress and there you have it. So when an actual customer that is rough like yourself comes along, it's more of a confrontation than before.
  
  Both sides are valid. You do want to make it right for the customer, but you also can't have assholes ripping you off left and right because "the customer is always right" as a whole is a gigantic crock of shit.
• GoChiefs

  

  Zunardo;1771031 wrote:Apparently FedEx thinks the employee is always right, and doesn't care if they're wrong or what the customer thinks.
  
  My wife was notified by a vendor that a very important package we've been waiting on was to be delivered sometime yesterday, and that she had to be home to sign for it. She took a few days off from work this week, waited all day, no driver, and no "sorry we missed you" notice.. She called the vendor late in the afternoon (vendor had he tracking number), the vendor said FedEx told them the driver "attempted delivery at 9:10 AM". She said, "that's not possible, I've been in the living room all morning, no one knocked and the dog who watches the window never barked." The vendor was apologetic and said FedEx would try again tomorrow, and gave her the tracking number.
  
  Today, my wife waited at home all day, no delivery by 4:30 PM. She calls FedEx herself with the tracking, FedEx said "the driver attempted delivery at 11:17 AM today, nobody home", and confirmed our address. My wife says, "that's not possible, I've been near the front door all morning, the doorbell didn't ring, nobody knocked, and the dog didn't bark." Again, there was no "sorry we missed you" notice. The FedExp rep was not apologetic or sympathetic, and said the driver will try again tomorrow. My wife said to forget it, we'll pick it up at your pickup location.
  
  That's amazing - either the driver has lied twice and just input a delivery attempt into his scanner without ever bothering to stop, or someone else, maybe at the distribution center is programming their tracking system to show delivery attempts that never took place, just to make their delivery numbers look good. Or maybe the customer service phone rep is lying.
  
  Anyone else have that experience?

  Actually had a similar experience with the USPS. Was waiting on a certified letter. 3 days in a row we got the "Sorry we missed you, we'll try again tomorrow" sticker on the door. Called the post office and they said the mail man knocked and rang the door bell. I called bullshit, because my dogs would have barked.
  
  We had a camera at the front door. I went back and looked, he just walked up on the porch and placed the sticker on the door. No knocking or anything. Called the post office back and told them. The supervisor asked if he could see the footage. Sure. So he came down and personally delivered the letter. He was pissed once we showed him. We had a new mail man the next day.
• Commander of Awesome

  

  Ironman92;1770792 wrote:I worked 5 years at McDonalds and never witnessed one wrong doing in those situations. I messed with some customers but never in a harmful, dirty or unsanitary way.

  I worked for a yr at Buger King when I was 15. Never saw anyone fuck with food either unless it was a cop. Police officer come through, they got a loogie/pube burger. (not from me, but the older ppl working at BK who made the food.)
• SportsAndLady

  

  GoChiefs;1771037 wrote:Actually had a similar experience with the USPS. Was waiting on a certified letter. 3 days in a row we got the "Sorry we missed you, we'll try again tomorrow" sticker on the door. Called the post office and they said the mail man knocked and rang the door bell. I called bullshit, because my dogs would have barked.
  
  We had a camera at the front door. I went back and looked, he just walked up on the porch and placed the sticker on the door. No knocking or anything. Called the post office back and told them. The supervisor asked if he could see the footage. Sure. So he came down and personally delivered the letter. He was pissed once we showed him. We had a new mail man the next day.

  So you got a guy fired right before Christmas lol
• GoChiefs

  

  SportsAndLady;1771045 wrote:So you got a guy fired right before Christmas lol

  Nah. This was in the summer years ago. Not sure if he was fired either. Might have just been moved to a different route. Not that I'd care either way. Do your job and you don't have to worry about getting canned.
• HitsRus

  

  Let's put it this way... If you want them to continue to be customers, then they are always "right".... Even when they are not.
• friendfromlowry

  Zunardo;1771031 wrote:Apparently FedEx thinks the employee is always right, and doesn't care if they're wrong or what the customer thinks.
  
  My wife was notified by a vendor that a very important package we've been waiting on was to be delivered sometime yesterday, and that she had to be home to sign for it. She took a few days off from work this week, waited all day, no driver, and no "sorry we missed you" notice.. She called the vendor late in the afternoon (vendor had he tracking number), the vendor said FedEx told them the driver "attempted delivery at 9:10 AM". She said, "that's not possible, I've been in the living room all morning, no one knocked and the dog who watches the window never barked." The vendor was apologetic and said FedEx would try again tomorrow, and gave her the tracking number.
  
  Today, my wife waited at home all day, no delivery by 4:30 PM. She calls FedEx herself with the tracking, FedEx said "the driver attempted delivery at 11:17 AM today, nobody home", and confirmed our address. My wife says, "that's not possible, I've been near the front door all morning, the doorbell didn't ring, nobody knocked, and the dog didn't bark." Again, there was no "sorry we missed you" notice. The FedExp rep was not apologetic or sympathetic, and said the driver will try again tomorrow. My wife said to forget it, we'll pick it up at your pickup location.
  
  That's amazing - either the driver has lied twice and just input a delivery attempt into his scanner without ever bothering to stop, or someone else, maybe at the distribution center is programming their tracking system to show delivery attempts that never took place, just to make their delivery numbers look good. Or maybe the customer service phone rep is lying.
  
  Anyone else have that experience?

  I would bet my next paycheck that's what happened. Probably too busy/lazy to attempt it.
  I'm getting sick of mail delivery, though. I'm on night shift so I'm typically asleep through the morning, but several times lately around 8-9am some butch mail-lady has come pounding on the door/ringing the doorbell like the damn house is on fire just to drop off a couple packages. About ready to leave a note on the door that says "just leave the shit on the porch"
• friendfromlowry

  SportsAndLady;1770763 wrote:I've noticed at restaurants and retail stores lately that this may not still be true from when I worked in retail/food places in HS and college.
  
  Last week my buddy and I went to a wings place for $5 wing night...$5 for 6 jumbo wings. My friend ordered 6 wings and a side. I did the same. Waitress brought out his and he had 12 wings. So he mentioned that he only ordered 6 and was just wondering if this was a mistake by the cooks or what because he didn't want to be charged for two. The waitress got super defensive and said that he said two orders and even wrote it down on her order form. He definitely did not say two lol
  
  Now today for lunch at corner bakery, I ordered a pasta. They brought out the wrong one. I said I ordered a different kind and they got pissed because they had plugged in what they brought out to me. I would never get the fucking pasta carbonara. So we got in a little exchange because they couldn't just admit they fucked up the order.
  
  Is "the customer is always right" way of doings things gone?

  Not to steal Belly or Quaker's mojo but it almost sounds like a generational thing. Were they just young severs who didn't have manners and/or didn't realize it wasn't a big deal if they made a mistake?
• SportsAndLady

  

  friendfromlowry;1771055 wrote:Not to steal Belly or Quaker's mojo but it almost sounds like a generational thing. Were they just young severs who didn't have manners and/or didn't realize it wasn't a big deal if they made a mistake?

  First was a mid 20's hipster. Second was an older (40'ish) Hispanic lady.