Is the customer always right?

• superman

  SportsAndLady;1771058 wrote:First was a mid 20's hipster. Second was an older (40'ish) Hispanic lady.

  1 young guy and 1 immigrant.
  Belly rant in 3, 2, 1...
• SportsAndLady

  

  First was a female...but belly's point will still be made lol
• Ironman92

  

  Zunardo;1771031 wrote:Apparently FedEx thinks the employee is always right, and doesn't care if they're wrong or what the customer thinks.
  
  My wife was notified by a vendor that a very important package we've been waiting on was to be delivered sometime yesterday, and that she had to be home to sign for it. She took a few days off from work this week, waited all day, no driver, and no "sorry we missed you" notice.. She called the vendor late in the afternoon (vendor had he tracking number), the vendor said FedEx told them the driver "attempted delivery at 9:10 AM". She said, "that's not possible, I've been in the living room all morning, no one knocked and the dog who watches the window never barked." The vendor was apologetic and said FedEx would try again tomorrow, and gave her the tracking number.
  
  Today, my wife waited at home all day, no delivery by 4:30 PM. She calls FedEx herself with the tracking, FedEx said "the driver attempted delivery at 11:17 AM today, nobody home", and confirmed our address. My wife says, "that's not possible, I've been near the front door all morning, the doorbell didn't ring, nobody knocked, and the dog didn't bark." Again, there was no "sorry we missed you" notice. The FedExp rep was not apologetic or sympathetic, and said the driver will try again tomorrow. My wife said to forget it, we'll pick it up at your pickup location.
  
  That's amazing - either the driver has lied twice and just input a delivery attempt into his scanner without ever bothering to stop, or someone else, maybe at the distribution center is programming their tracking system to show delivery attempts that never took place, just to make their delivery numbers look good. Or maybe the customer service phone rep is lying.
  
  Anyone else have that experience?

  tl;dr but Fed Ex guy sped away after leaving my house like he was drag racing his truck (in city limits).....last week one about killed a teen driver coming out of an alley onto the main drag....hit car and was very close to being very bad. Pretty sure he got canned.
• majorspark

  

  Commander of Awesome;1771039 wrote:I worked for a yr at Buger King when I was 15. Never saw anyone fuck with food either unless it was a cop. Police officer come through, they got a loogie/pube burger. (not from me, but the older ppl working at BK who made the food.)

  So in other words you saw people fuck with food.
• BRF

  

  HitsRus;1771047 wrote:Let's put it this way... If you want them to continue to be customers, then they are always "right".... Even when they are not.

  This is what they say on Restaurant Impossible, too.
  
  And also Mystery Diner.
• FatHobbit

  

  I worked at a restaurant when I was a teenager and I never spit in food but if a waitress complained about something not being well done I would burn the shit out of it. (In retrospect I was a little dumb shit. They were just doing their jobs. I didn't get paid enough for how hard I worked and I should have quit a lot sooner)
• sleeper

  

  In all the years in which I partially owned a McDonalds, we never had anyone mess with the food intentionally. We told the trainees on day 1 that if anyone was seen doing that, they would be fired and potentially we would file charges. We didn't hire trash though.
• Ironman92

  

  sleeper;1771097 wrote:In all the years in which I partially owned a McDonalds, we never had anyone mess with the food intentionally. We told the trainees on day 1 that if anyone was seen doing that, they would be fired and potentially we would file charges. We didn't hire trash though.

  As someone who worked 5 years at McDonalds and grew up good friends and teammate of the owner's son (as he also worked there for a while and now owns 4 McDonalds restaurants.......the owner doesn't know shit to what goes on. If you weren't in the grill area during an evening shift, then you have no clue as to what went on during that shift.
• sleeper

  

  Ironman92;1771104 wrote:As someone who worked 5 years at McDonalds and grew up good friends and teammate of the owner's son (as he also worked there for a while and now owns 4 McDonalds restaurants.......the owner doesn't know shit to what goes on. If you weren't in the grill area during an evening shift, then you have no clue as to what went on during that shift.

  You're right. I don't personally know. However, we never had to fire anyone for that reason.
• HitsRus

  

  BRF;1771079 wrote:This is what they say on Restaurant Impossible, too.
  
  And also Mystery Diner.

  It's really true for any business.
• Ironman92

  

  sleeper;1771109 wrote:You're right. I don't personally know. However, we never had to fire anyone for that reason.

  Funny/sad/random story
  
  My wife (before she was my wife) was fired from McDonalds for allegedly messing with the sandwich of my ex girlfriend's friend. My wife is a goody two shoes who would be scared to death to do that....her "best" friend at the time however did but my wife was the one who was fired on the spot. We are friends with the manager that fired her. Her friend from the old days still apologizes occasionally for not owning up.
• Zunardo

  FedEx, part deux:
  
  Wife told to go to local center to pick up package yesterday, given confirmation #. You guessed it - no package. Clerk just stares at confirmation # with a helpless look. Says "maybe it's still at the distribution center". Wife relays story of the "phantom delivery attempts". All she gets are "what do you want me to do" shrugs. Tracking system status says "In Transit".
  
  You'd think someone in the organization would step up and say, "you know, we really screwed this one up, and we'll do what we can to get it to you". I dunno, maybe that's asking too much in this day and age. The young pups operate under a different credo than we do.
  

  Ironman92;1771075 wrote:tl;dr

  
  LOL. Tried to trim it down some for ya, Ironman92, but you know it's a struggle for me. : thumbup:
• Ironman92

  

  Zunardo;1771214 wrote:FedEx, part deux:
  
  Wife told to go to local center to pick up package yesterday, given confirmation #. You guessed it - no package. Clerk just stares at confirmation # with a helpless look. Says "maybe it's still at the distribution center". Wife relays story of the "phantom delivery attempts". All she gets are "what do you want me to do" shrugs. Tracking system status says "In Transit".
  
  You'd think someone in the organization would step up and say, "you know, we really screwed this one up, and we'll do what we can to get it to you". I dunno, maybe that's asking too much in this day and age. The young pups operate under a different credo than we do.
  
  
  
  
  LOL. Tried to trim it down some for ya, Ironman92, but you know it's a struggle for me. : thumbup:

  Few things bother me more than companies, businesses or just individuals won't admit when they are wrong....and then instead of owning up they make excuses.
  
  Get over yourself asshole.
• Zunardo

  Ironman92;1771215 wrote: Get over yourself asshole.

  Unfortunately, that's another skill I've never mastered, probably never will. However, I do thank you for the tl;dr reminder, my prose can always stand a good bit of pruning, and I was able to produce a less unwieldy post this time because of it. Much appreciated, and a Merry Christmas to you.
• Ironman92

  

  Zunardo;1771226 wrote:Unfortunately, that's another skill I've never mastered, probably never will. However, I do thank you for the tl;dr reminder, my prose can always stand a good bit of pruning, and I was able to produce a less unwieldy post this time because of it. Much appreciated, and a Merry Christmas to you.

  I hope at no point you thought the "asshole" comment was to you.
  
  lhs is the asshole
• lhslep134

  

  Ironman92;1771232 wrote:I hope at no point you thought the "asshole" comment was not to you.

  That's another way of saying you hope he thought it was intended for him. Check your double negative lol.
• Ironman92

  

  lhslep134;1771234 wrote:That's another way of saying you hope he thought it was intended for him. Check your double negative lol.

  My grammar is typically pretty damn good....so screw off [emoji3]
• lhslep134

  

  Ironman92;1771235 wrote:My grammar is typically pretty damn good....so screw off [emoji3]

  Sorry I just thought it was really funny that you were hoping he didn't interpret it incorrectly and then you accidentally doubled down.
  
  I know your grammar is normally fine so I'm just giving ya shit. :laugh:
• Ironman92

  

  lhslep134;1771242 wrote:Sorry I just thought it was really funny that you were hoping he didn't interpret it incorrectly and then you accidentally doubled down.
  
  I know your grammar is normally fine so I'm just giving ya shit. :laugh:

  My excuse (ha ha)...I was wording it another way, saw it didn't work but my editing forgot to change the end.
  
  I was wrong [emoji15]
• Zunardo

  Ironman92;1771232 wrote:I hope at no point you thought the "asshole" comment was to you.
  

  Whew - I certainly hoped it wasn't! :laugh: Especially since it was in a different paragraph. No worries, thanks for the clarification.
  
  BTW, my wife got both a text and a phone call from FedEx this morning saying our package was ready for pick-up. She said she kept asking the person "Are you sure it's there? Swear to me you physically see it in front of you." It was there when she stopped by today, thankfully.
• HitsRus

  

  On this Christmas Eve, remember that Joseph and Mary rode into Bethlehem on a donkey... So be kind to ALL the asses.