Don't Rent from Enterprise rent -a-car

• martyirish

  

  This is the story.
  Someone backed into me so their insurance has to pay for my repair and rental. They said we use enterprise. We have had issues in the past with them.
  We reserve a car for a weekend and they don't have the car when it's time.
  We said ok but were nervous about it.
  Well we drop off the car and the enterprise guy shows up and tells us they have zero cars only a big chevy truck that gets about 10 miles to a gallon. We got a small car to save money on gas. That morning they had several cars and by 10AM the reservation we had (made 3 weeks in advance) was useless. This has happened more than once with this company and I know three other people that this happened to.
  so if you need to rent a car save yourself some hassle and go somewhere else.
  We called Hertz and they had what we needed.
• justincredible

  

  Noted.
• Curly J

  

  I voted.
• wildcats20

  

  Just rented with them for over a week. Had absolutely no problem. Even gave me a 2 level, free upgrade from what I should have got.
• Gblock

  never had a problem w them...is this in a small town?? they have like a million locations in columbus and they even pick you up.
• martyirish

  

  Newark/Heath
• queencitybuckeye

  martyirish;953393 wrote:Newark/Heath

  They would have vehicles other than pickup trucks in that area?
• thavoice

  Rented from enterprise on 2 occassions myself, and my parents have each time they have needed to rent a car and we have been very happy with them.
• Scarlet_Buckeye

  

  I've been renting with them for the past week. No issues.... yet.
• justincredible

  

  queencitybuckeye;953412 wrote:They would have vehicles other than pickup trucks in that area?

  Heyyyyyyy
• ZWICK 4 PREZ

  

  I get a discount through work with them, so I think I'll keep using them despite your problem of not being able to drive a truck.
• Fab1b

  

  I used Hertz in August no problems
• Gblock

  especially if your complaining about the chevy silverados they have in there. they are sick
• FatHobbit

  

  martyirish;953375 wrote:We reserve a car for a weekend and they don't have the car when it's time.

  http://www.youtube.com/watch?v=A7uvttu8ct0
  

  martyirish;953375 wrote:We called Hertz and they had what we needed.

  Is there insurance going to pay for it if you don't use enterprise?
• dlazz

  I've never rented a car because I'm responsible and never been in a car accident.
  
  Hope this helps.
• martyirish

  

  dlazz;953584 wrote:I've never rented a car because I'm responsible and never been in a car accident.
  
  Hope this helps.

  I was sitting still waiting for a car to move and I was backed into.
• martyirish

  

  FatHobbit;953540 wrote:http://www.youtube.com/watch?v=A7uvttu8ct0
  
  
  
  Is there insurance going to pay for it if you don't use enterprise?

  yes it will
  now it will cost them a bit more .
  awesome video
  spot on
• LJ

  

  I've had that problem before on vacation. Reserve a convertible weeks in advance, get there and they are like "we have a nice compact we can put you in" :thumbdown:
• dlazz

  martyirish;953612 wrote:I was sitting still waiting for a car to move and I was backed into.

  You shouldn't have been sitting there then.
• Pick6

  

  dlazz;953584 wrote:I've never rented a car because I'm responsible and never been in a car accident.
  
  Hope this helps.

  I've rented a car. Not because I was in a car wreck, but because I went on vacation and did something with my life other than sit on the internet and be a douche bag all day.
  
  Hope this helps.
• martyirish

  

  dlazz;953639 wrote:You shouldn't have been sitting there then.

  but it was your fault
• vball10set

  thug
• sleeper

  

  I'll use whatever service is gives the highest value at the lowest cost. If that's enterprise, then so be it.
  
  /con alma'd
• dlazz

  Pick6;953665 wrote:I've rented a car. Not because I was in a car wreck, but because I went on vacation and did something with my life other than sit on the internet and be a douche bag all day.
  
  Hope this helps.

  reps
• Sykotyk

  

  I've rented from Enterprise about a dozen times (and a few times from the others). Enterprise can be rather manic. If they're low on cars in an area, it can be mind-numbing trying to get a car. Last time I rented from Enterprise was back in June and of all the places in Spokane, I get the one whose manager refuses to honor the 'we'll pick you up' promise. Oh, they'll pick me up 10 miles away from their office. But, only if it's ten miles in the direction they pick people up at. If you're ten miles on the opposite side 'that's another offices territory and you should rent with them'. When told that office doesn't have any cars, they say they still can't go 8 miles south even though their company policy (which the asshole stated to me after I complained) is ten miles one-way. But, he wasn't going to do it.
  
  Haven't had the need to rent a car since then. So, not sure if I'd go with Enterprise again or not.