Scarlet_Buckeye
So p!ssed right now...
In late December / early January I had to contact AT&T Uverse because our cable bill skyrocketed from like $125 to $160-something. The reason was the promotional pricing had expired. So... I contacted AT&T Uverse on January 2nd, spoke with an agent, and they were able to get me back down to $115/mo for cable & internet. The deal was for 12 months. I even noted the Order#. So... once again, I was happy AT&T customer.
Flash forward to March... the bill comes up for this month, and it's $140.
I contact AT&T Uverse this morning to find out what the hell happened, and the agent says the price of our Uverse Internet increased. I said well no sh!t I can see that. Why?! She goes on to read VERBATIM "The reason for AT&T's service increase is so AT&T can provide 'a better customer service experience'." IF YOU WANT TO PROVIDE A BETTER CUSTOMER SERVICE EXPERIENCE, YOU CAN START BY NOT INCREASING MY BILL MAGICALLY!!! I locked in $115/mo pricing agreement for 12-months, you're clearly in breach of that contract right now! She said AT&T Uverse sent me a notice regarding this. I said I never received a notice re: this price increase. She said it's on your bill (the CURRENT bill that I'm calling to complain about). So she directs me to this month's bill.. and on Page 2 of 3, there's a little paragraph that reads,
The monthly price of some U-verse services has increased beginning with this month's statement and may impact the cost of your service. If you are on a current U-verse pricing promotion, the price discount will continue until the applicable promotion ends or expires.
I said... Lady... AT&T IS IN BREACH OF CONTRACT! I have an Order# that evidences that I locked $115/mo back in January for for 12-months! That means AT&T Uverse can't increase the cost of their services for 12-months!
She said she needed to call me back. She had to go speak with a manager and there wasn't one available, so now I'm waiting for her to contact me back at 2:00 PM PT.
This is standard practice in the cable industry. They raise prices whenever they feel like and only about 25% of the people call and complain.
I hope you were decent to her. Sounds like you gave her an earful. Imagine how she feels. She has nothing to do with it and fields dozens or more calls per day with people bitching about their service that she had nothing to do with.