Sprint Free guarantee

• imex99

  

  On top of the best service plans.....
  
  Sprint Free Guarantee:
  http://www.boygeniusreport.com/2010/03/31/sprint-introduces-the-sprint-free-guarantee/
  
  Guess this is Sprint’s big announcement. Effective tomorrow, Sprint will offer a”Sprint Free Guarantee” on all contracts. Anyone who inks a deal with the Now Network will be able to walk away from it within 30 days and not have to pay any sort of fine. All you have to do is hit them up and let ‘em know you don’t want to continue the relationship and return your handset. For being such an upstanding person, Sprint will do so much more than just give you your money back for the phone. They’ll give you back your activation fee, axe the restocking fee, kill off the ETF and, this is a biggie… refund your entire month’s service including surcharges and taxes. We’d say this has a more than good chance of quickly being copied by AT&T, T-Mobile and Verizon, but clearly they’re not desperate enough to risk implementing a policy that looks to be painfully easy to exploit.
• thavoice

  I dont know if ATT/Verizon will follow that lead.
  
  Most people dont have an issue with paying for the service they use if they decide to return it. I could see those big two to maybe waive activation fees as well but not refund the all the money...I mean...if ya use it for 3 weeks.....no one usually has an issue with payin for that time.
  
  I dont think that sprint promise will do much to drive in traffic.
• j_crazy

  

  if someone would pay for me to walk out of my existing contract with ATT and switch to them (I'm looking at you, Sprint) I will take that up in a heartbeat.
• sportchampps

  I just gotta say that Sprint has the best customer service department I have ever dealt with. When it was time for my upgrade I called them and told them I wanted a blackberry. The customer service department then said their cheapest one at the time was 100$ plus a new agreement. I said the agreement was fine but, I didn't want to pay for a new phone. He then put me on hold for about 45 seconds and came back and said he could waive the 100$ and give it to me for free (on their website it was 150$ plus an agreement). When we went through the ordering process it came back that it was out of stock so they then upgraded me to another phone that woulda cost 300$ for free. They then asked me where i worked and I got a 15% discount on my plan because of where i work. As long as Sprint is around i will keep them. They may not have new popular phones but they treat you right and never try to rip you off.
• imex99

  

  the good thing, if your 3/4 way through your contract(at&t,verizon, etc...) You can just try the newest, baddest sprint phone and not worry about the monthly bill, cost of phone,activation, etc... Try phone out and either return sprint phone or break your other carriers contract b/c ur old phone ducks compared to the new sprint phone... It gives the ability to sway those on the fence customers to try it and hopefully "keep" there new phone!!!
• sherm03

  

  I ran into a Sprint rep today when I was making my rounds at some Best Buys and he told me about this.
  
  I can see this causing more problems for Sprint than good. First of all, I want to know what measures they have in place that keep someone from "trying out" a phone, returning it, coming in two days later, and starting the cycle all over again.
  
  Second of all, Sprint's biggest problem is their churn rate. Why are they implementing something that encourages people to walk away from the company. I understand that they are trying to get people in the door, but this policy just seems like there are too many questions and problems that it can cause.
  
  All in all though, I hope it works out for Sprint. As a former Sprint employee, I'm always pulling for them. This policy, though, just seems weird to me. And I hope it doesn't come back to bite them in the ass.
• imex99

  

  sherm03 wrote: I ran into a Sprint rep today when I was making my rounds at some Best Buys and he told me about this.
  
  I can see this causing more problems for Sprint than good. First of all, I want to know what measures they have in place that keep someone from "trying out" a phone, returning it, coming in two days later, and starting the cycle all over again.
  
  Second of all, Sprint's biggest problem is their churn rate. Why are they implementing something that encourages people to walk away from the company. I understand that they are trying to get people in the door, but this policy just seems like there are too many questions and problems that it can cause.
  
  All in all though, I hope it works out for Sprint. As a former Sprint employee, I'm always pulling for them. This policy, though, just seems weird to me. And I hope it doesn't come back to bite them in the ass.

  Prolly something like they have now....You can try a phone but have to pay for the monthly service but lose the activation fee but u get the cost of the handset refunded. The even have restrictions on switching for colors and u can do one 30 day return or something like that....so, people couldn't just switch phones all the time!
  
  All this new gimmick does is to allow other carriers try a sprint phones without a hassle and gain potential customers....
• thedynasty1998

  

  Yea, every time I walk through the mall and someone approaches me about their service, I tell them I'll talk to them if they are willing to buyout my contract. I haven't had anyone take me up on this yet.