GM Customer Satisfaction Program
-
curlingrocks
Anybody deal with this before?
Basically, my key got stuck in my G5s ignition yesterday to the point where I couldn't even turn my car off when I was going home from work yesterday. So I drove to the dealership to see what they could do. Their mechanics were gone for the day so they showed my how to turn off the car by pulling a fuse in the engine. While he was checking to see if this was still covered under my warranty he figured out that this fix was covered under the "Customer Satisfaction Program." He explained that this was something that GM knew about but it wasn't a"recall" because it wasn't a safety issue and if it was a recall then all G5s would need to come in and get this fixed and they didn't want to do that.
My problem is, how the hell is this customer satisfaction when then knew about this, failed to notify me about it because it's not a "recall", and now I'm getting screw around with dealing with it when it's a problem. Instead of driving home 10 minutes yesterday I had my car running for 2.5 hrs wasting gas, I had to take this fuse out last night in the pouring rain, now the battery is dead and I'm waiting to get a jump/tow and head to the dealership.
I'm pissed off. "Customer Satisfaction Program" my ass.
And I know...
Cool story bro
tl;dr -
imex99
That's shit.... update the final outcome.
Swyped from my HTC Evo with Eternal Prophecy 6.0 ROM. -
LJ
Watch Fight Club and it answers all your questions -
hoops23
Your first problem is buying a GM product.
-
WebFirehoops23;798800 wrote:Your first problem is buying a GM product.
Yup. -
GoChiefs
hoops23;798800 wrote:Your first problem is buying a GM product.
Winner! -
curlingrocks
The jump sort of worked. It started up but the engine was bucking real bad so I shut it off. It seemed like it just didn't have enough juice to keep going so AAA towed it for me.
Got everything fixed for free, the dealership covered the towing charges, and washed my car. I'll be calling GM on Monday.
The dealership was understanding and agreed with me that it's messed up. Their service manager is calling them Monday morning first so he can explain the issues then I'll be following up after. -
LJ
hoops23;798800 wrote:Your first problem is buying a GM product.
WebFire;798825 wrote:Yup.GoChiefs;798835 wrote:Winner!
Triple fail -
WebFireLJ;798861 wrote:Triple fail
Every GM I've owned was piece of junk for one reason or another. -
hoops23
LJ;798861 wrote:Triple fail
No, it was triple win.
GMC ='s Greatest Mistake Created.
I know, clever... lol -
curlingrocks
I had a 95 s-10 that my grandpa gave me when I turned 16. I drove it for 10 years and the only thing I ever had to do was get new tires and replace the thermostat once.
That truck was awesome, never had any problems. -
justincredible
curlingrocks;798844 wrote:The jump sort of worked. It started up but the engine was bucking real bad so I shut it off. It seemed like it just didn't have enough juice to keep going so AAA towed it for me.
Got everything fixed for free, the dealership covered the towing charges, and washed my car. I'll be calling GM on Monday.
The dealership was understanding and agreed with me that it's messed up. Their service manager is calling them Monday morning first so he can explain the issues then I'll be following up after.
They should give you a gas card, too. -
GoChiefs
LJ;798861 wrote:Triple fail
Nope...see the following post
curlingrocks;798582 wrote:Anybody deal with this before?
Basically, my key got stuck in my G5s ignition yesterday to the point where I couldn't even turn my car off when I was going home from work yesterday. So I drove to the dealership to see what they could do. Their mechanics were gone for the day so they showed my how to turn off the car by pulling a fuse in the engine. While he was checking to see if this was still covered under my warranty he figured out that this fix was covered under the "Customer Satisfaction Program." He explained that this was something that GM knew about but it wasn't a"recall" because it wasn't a safety issue and if it was a recall then all G5s would need to come in and get this fixed and they didn't want to do that.
My problem is, how the hell is this customer satisfaction when then knew about this, failed to notify me about it because it's not a "recall", and now I'm getting screw around with dealing with it when it's a problem. Instead of driving home 10 minutes yesterday I had my car running for 2.5 hrs wasting gas, I had to take this fuse out last night in the pouring rain, now the battery is dead and I'm waiting to get a jump/tow and head to the dealership.
I'm pissed off. "Customer Satisfaction Program" my ass.
And I know...
Cool story bro
tl;dr -
curlingrocks
justincredible;798895 wrote:They should give you a gas card, too.
That's what I'm calling for on Monday, and some free oil changes. I didn't expect the dealership to give me anything but fix the car, but they are paying for the tow. I figured everything would have to go through corporate. -
GoPens
hoops23;798800 wrote:Your first problem is buying a GM product.
+1,000,000 -
dave+ eleventy billion
-
slingshot4everhoops23;798800 wrote:Your first problem is buying an American product.
Fixed -
GoChiefs
slingshot4ever;799242 wrote:Fixed
Lol @ you thinking its still an American product. -
slingshot4everFunny why so many call it buying American huh?
-
slingshot4everAlso USA govt bailed them out..
-
GoChiefs
American name, that's about it anymore...not much of the cars are an American product.
-
LJ
GoChiefs;798915 wrote:Nope...see the following post
You drive Chrysler products, you have no idea wtf quality is. -
coyotes22
LJ;799627 wrote:You drive Chrysler products, you have no idea wtf quality is.
LOL! GM>MOPAR -
GoChiefs
LJ;799627 wrote:You drive Chrysler products, you have no idea wtf quality is.
I drive Ford. The wife's car is a Dodge. -
GoChiefs
coyotes22;800826 wrote:LOL! GM>MOPAR
GM is at the bottom of the barrel...what the hell are you talking about? Lol