God I hate foreign centers for tech support. No, I despise them...

• Writerbuckeye

  

  I've never had a good experience with any of them -- except maybe one in Canada, but that doesn't even count.
  
  It's the ones where you can't understand a fucking thing they say, they talk too fast; endless and needless repeat things; have long pauses where you'd swear someone was coaching them (badly); and they never end up resolving the issue, it seems.
  
  My latest experience was with a Netgear router that died (apparently) after 10 months. I have no idea where this center was located, but Asia somewhere, judging by the accents. The woman who "helped" me couldn't resolve the problem in 2.5 hours before I basically told her if she couldn't solve it in that amount of time: she was either inept or the router was simply broken and couldn't be fixed.
  
  I realize this opens the whole "globalization" can of worms but you'd think these companies would have gotten enough complaints by now that they'd find a new way to do business that isn't so fucking annoying and ineffective. It has to eventually affect the bottom line, doesn't it?
  
  God I hope so. I did my part and wrote several scathing reviews on some electronics sites, but I'm probably just tilting at windmills...
  
  
  rant/
• sleeper

  

  I never call tech support. I google it.
• FairwoodKing

  I recently worked for a company whose tech support is in India. All those assholes did was fuck up my computer. I complained to my bosses but it didn't do any good.
• majorspark

  

  I have had some that their accent is so bad I can't get by it. It does not pay to employ tech support for a few dollars an hour if they can't communicate with your customers.
• Little Danny

  

  Hell, the tech support guy in my office can barely speak English and he's here in Columbus, Ohio.
• Gardens35

  Who answers when an Indian calls for tech help?
• Curly J

  

  Gardens35;784889 wrote:Who answers when an Indian calls for tech help?

  Maybe a Philippine person. That's where our help desk is located..no I'm not in India, just a guess.
• believer

  

  I had a good chuckle with some of these posts.
  
  In my business we use ten Xerox 8000 printers ($300,000) each and a Xerox I-Gen 3 printer ($900,000).
  
  Although we have a $1,000,000 service contract for repairs when these machines fail (and they fail a lot), we are forced by Xerox to contact their "customer service" center in India and listen to these clowns ask us the same incredibly lame song and dance routine in broken English about "did you first do this?", etc. BEFORE they'll agree to send us a repair technician.
  
  We've become so familiar with their technicians that we call the tech reps on their cell phones before calling India. While the technicians are fixing our issues, our operators are on the phone to India to make it "official" so Xerox honors the million dollar contract.
  
  It's absolutely absurd and insane.
• stroups

  

  Hello, this is peggy
• O-Trap

  

  FairwoodKing;784796 wrote:I recently worked for a company whose tech support is in India. All those assholes did was fuck up my computer. I complained to my bosses but it didn't do any good.

  
  I get that they didn't fix the problem, and potentially made it worse, but what makes the people who messed up your computer "assholes?"
  

  believer;784953 wrote:I had a good chuckle with some of these posts.
  
  In my business we use ten Xerox 8000 printers ($300,000) each and a Xerox I-Gen 3 printer ($900,000).
  
  Although we have a $1,000,000 service contract for repairs when these machines fail (and they fail a lot), we are forced by Xerox to contact their "customer service" center in India and listen to these clowns ask us the same incredibly lame song and dance routine in broken English about "did you first do this?", etc. BEFORE they'll agree to send us a repair technician.
  
  We've become so familiar with their technicians that we call the tech reps on their cell phones before calling India. While the technicians are fixing our issues, our operators are on the phone to India to make it "official" so Xerox honors the million dollar contract.
  
  It's absolutely absurd and insane.

  
  Letter of the law is what is important.
  

  stroups;784975 wrote:Hello, this is peggy

  
  Bullshit. Your name is Akhila Arundhati Ganeshe. I'm okay with that, so stop lying, cut the shit, and help me with my problem.
  
• ZWICK 4 PREZ

  

  I won't even call GE anymore for tech support. I can't understand them and they've yet to resolve an issue.
• NNN

  

  Gardens35;784889 wrote:Who answers when an Indian calls for tech help?

  
  An American named Peter who introduces himself as Jamshed.
• 4cards

  

  Gardens35;784889 wrote:Who answers when an Indian calls for tech help?

  Other Indians, with even less resources!
  
  
• Iliketurtles

  

  Well your first problem was getting a Netgear router everyone knows those things are crap.
  
  Thankfully the 2 times I've had to call tech support for something I got someone who spoke decent english.
• jmog

  I get a kick out of the Indian who says "hello my name is Peter, how may I assist you today". Um...no one believes your name is Peter, so just tell us your real name.